Return Policy

Product Return Criteria:

Products purchased through this website may be returned if they meet the following criteria:

Opened or unopened Products that upon initial inspection have a manufacturer’s defect, may be returned within 30 days of purchase. Shipping costs are non-refundable.

Return of Products in other cases:

If you would like to make a return but the Product does not meet the criteria stated above, we are willing to consider accepting returns for a purchase credit, based on other grounds, at our discretion.  Please email us at medigas.cpap@linde.com, along with your name, phone number, order number and date of purchase, and a detailed explanation of why you would like to return the Product. We will work with you to determine if the Product can be returned for a credit.  We cannot accept returns through this website of Products purchased at a Medigas retail store location.

Products that may not be returned:

Certain Products may not be returned due to health and safety reasons and are considered “final sale”.  Products that may not be returned for refund or exchanged include (but are not limited to):

• PAP devices
• PAP masks & replacement parts
• Tubing
• Humidifier chambers
• Headgear
• Pillows (whether or not the packaging has been opened)
• Products that have been used or of which the packaging has been opened (unless the Product is determined to be defective upon initial inspection, as described above).

How to return Products:

Please email us at medigas.cpap@linde.com, so that we may provide you with instructions for making a return and to obtain a return authorization. A return authorization is required to make a return. In your email, please include your name, phone number, order number, date of purchase and the criteria relied on for the return. Shipping charges that you have paid are not refundable by Linde. If you return any item, you are responsible for all shipping charges to return the item to us.