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FAQs
Q: Why do I have to sign in to view pricing for certain products?
A: ResMed, the product manufacturer, has made this a requirement for most Canadian internet sellers of their product.
Q: When I take my CPAP mask off, my face is red and sore. Why?
Problem: The headgear straps are fitted too tight.
Solution: Tighten the straps only to the point where there is no leak detected.
Problem: The mask is showing signs of deterioration (i.e. cracks, mask material is worn, etc.)
Solution: Replace mask.
Problem: Potential sensitive skin reaction to the mask material.
Solution: Visit your nearest Medigas store to select and be fitted a new mask style.
Q: I received my shipment, but now I am unsure how to fit my mask to my headgear. Help!
A: Our customer service team is here to help! Please email us your question at medigas.cpap@linde.com and our customer service team will be happy to assist you.
Q: Can I return my products?
A: Medigas Express’ return policy is generally limited to defective and unopened products within a specified time period. Please see our return policy for more details.
Q: How can I cancel my order?
A: Order cancellation is not available through Medigas Express. Please contact us at medigas.cpap@linde.com or 1-877-350-9816.
Q: Can I pay by direct debit or personal cheques, or by arranging payment to Medigas by insurers or benefit providers?
A: No, Medigas Express accepts Visa, MasterCard, and American Express only.
Q: I have tax exemption status. What should I do?
A: Please contact our customer support group at 1-877-350-9816 before placing your order and we will be happy to assist you.